Refund Policy

Last updated: March 2026

At ManualUp, customer satisfaction is important to us. Please read this policy carefully before purchasing our digital products.

1. Digital Products

All products sold on ManualUp are digital downloads (PDF files or files containing download links and instructions). No physical items are shipped.

2. Refund Eligibility

We offer refunds under the following conditions:

  • The product you received is significantly different from the description on the product page.
  • The product content does not match the images or information shown on the website.

In such cases, please contact us with details and proof of the issue. Once verified, we will process a refund to your original payment method.

3. Download Link Issues

If your download link does not work, please contact us before requesting a refund.

In most cases, technical issues can be resolved quickly by providing a new working download link. We are committed to ensuring you receive access to your purchased product.

4. Customer Responsibility

Customers are responsible for carefully reviewing the product description, vehicle model, and compatibility details before purchasing. Refunds will not be granted for incorrect purchases made due to failure to read the product information.

5. Contact Before Disputes

Before opening a payment dispute or chargeback, we kindly ask that you contact us first. Most issues can be resolved quickly through direct support.

6. Contact Us

To request support or a refund review, please contact: